# Business Architecture OS policies and frequently asked questions

Source status: public BAOS website and legal pages observed August 19, 2026. The linked legal pages control if this summary differs from them.

## Policies

- Terms of Service: https://www.learnbaos.com/terms
- Privacy Policy: https://www.learnbaos.com/privacy
- Refund Policy: https://www.learnbaos.com/refunds
- Support: support@learnbaos.com

The current legal pages display an effective date of August 19, 2026.

## Is BaOS software?

No. The Terms of Service describe BaOS as a professional implementation and training service, not a software subscription.

## Does Foundation implement workflows?

Not by default. Foundation does not include implemented workflows unless they are expressly added to the purchased scope.

## Which offer includes implemented workflows?

Workflow Sprint includes the Foundation scope for two departments plus two workflows designed, built, and tested. Custom can also include workflows according to the selected scope.

## Does the client own the result?

After full payment, the client may use, copy, edit, and maintain the company-specific workspace and deliverables. The client retains ownership of the business information it supplies. BaOS retains its pre-existing methods, reusable templates, general know-how, and tools.

## Does BaOS guarantee AI output or business results?

No. BaOS does not guarantee AI output or a business result. AI output can be incomplete, inaccurate, or unsuitable. The Terms disclaim guaranteed AI outputs and guaranteed business outcomes.

## Does BaOS replace human approval?

No. Humans remain responsible for business decisions and final approvals.

## Can a client submit credentials or highly sensitive records?

The public policy says not to submit passwords, API keys, payment-card numbers, health records, government identifiers, or other highly sensitive information unless an appropriate handling process has been expressly agreed.

## Are customer files used to train an AI model?

The Privacy Policy says customer intake files are not used to train an AI model.

## Are files automatically deleted at handoff?

No. The Privacy Policy says handoff does not automatically delete intake files. A client may request deletion through support, subject to records BaOS may need to retain for contractual, security, tax, dispute, or legal reasons.

## When is a full refund available?

The Refund Policy says a full refund may be requested within 60 calendar days after purchase and before the scheduled service call begins. Eligibility ends when either deadline is reached. Eligibility and processing are controlled by the Refund Policy.

## How is a refund requested?

Use the refund panel in the secure customer portal linked from the Stripe payment email. If the portal is inaccessible, contact support from the email address used at checkout.

## How does someone start?

- Foundation: https://www.learnbaos.com/onboarding/foundation
- Workflow Sprint: https://www.learnbaos.com/onboarding/workflow-sprint
- Custom: https://www.learnbaos.com/onboarding/custom
- Fit call: https://cal.com/learnbaos/fit-call