Refund policy
A plain-language explanation of when a refund is available and what happens after a request.
Effective August 19, 20261. The refund window
You may request a full refund for Foundation, Workflow Sprint, or Custom within 60 calendar days after purchase and before your scheduled service call begins. Eligibility ends at the earlier of 60 days after purchase or the start of the scheduled call. The call-start deadline applies because the paid discovery and implementation work has begun.
2. How to request a refund
Use the refund panel in the secure customer portal linked to your Stripe payment email. You may include a reason, but a reason is not required for an eligible request. If you cannot access the portal, contact support from the email address used at checkout.
3. Review and payment
The portal records the request and marks it as pending review. We verify that the request was made within 60 days of purchase and that the scheduled call has not begun. Approved refunds are issued through Stripe to the original payment method. Your bank or card provider controls how long the credit takes to appear.
4. What happens after a refund
When Stripe confirms the full refund, your BaOS portal becomes read-only, further uploads and scheduling are disabled, and BaOS attempts to cancel any active Calendly booking. Existing portal records may remain visible for transaction, support, and legal recordkeeping.
5. When the refund window closes
Payments are non-refundable after 60 days from purchase or once the scheduled service call begins, whichever happens first. If you believe BaOS failed to provide the purchased scope, contact support promptly. We will review service concerns in good faith, but this does not reopen the refund window or limit rights that cannot legally be waived.
6. Canceled or rescheduled calls
If the scheduled call is canceled or moved before it begins, call-based eligibility is determined using the start time of the current active booking. Canceling or rescheduling a call does not extend the 60-day deadline measured from purchase.
7. Chargebacks
Please contact support before filing a payment dispute so we can review the payment, refund eligibility, and service record directly. This request does not restrict any rights available through your card issuer or applicable law.